IT Help Desk null

About Us

Sekolah Pelita Harapan is a group of five International Christian schools located in the heart of Indonesia - the city of Jakarta. From a visionary beginning in 1993, Sekolah Pelita Harapan schools continue to develop as Indonesia's leading Christian schools with a focus on academic excellence, personal growth, and spiritual development. Our vision of True Knowledge, Faith in Christ, and Godly Character defines our goals for students: that they may come to understand that all truth emanates from God the Creator and Sustainer and is to be found ultimately in a relationship with Jesus Christ His Son, and our Saviour. The end result of accepting and living out these truths is the development of godly character as those made in the image of God.

We aim to achieve this goal by focusing on Christ as the preeminent One in God's plan of redemption in the world, believing that He calls us to engage with Him in the world's restoration from its brokenness. We want our students to be people of influence and action in the world, well-equipped to engage positively wherever they may serve.

We are grounded in an Evangelical, Reformed theology that seeks truth wherever it may be found and recognizes that all truth is God's. Using the International Baccalaureate and Cambridge programs allows us to develop mature, thoughtful students who are committed to life-long learning and who utilize inquiry to search for the truth.

Job Responsibilities

1. Answer incoming calls, emails, and chat messages and provide prompt, friendly, and professional customer service.
2. Provide first-line technical support to customers by troubleshooting and resolving basic technical issues related to computer systems, software, hardware, and network connectivity.
3. Escalate complex technical issues to appropriate IT staff or vendors for further troubleshooting and resolution.
4. Create and manage service tickets in a help desk system and maintain accurate and up-to-date customer information in the system.
5. Communicate technical issues and updates to customers in a clear and concise manner and provide regular follow-up to ensure customer satisfaction.
6. Provide basic training and support to customers on software, network connectivity and basic hardware systems.
7. Ensure that all customer inquiries and service requests are logged, tracked, and resolved in a timely and efficient manner.
8. Assist with the development and updating of technical and maintenance documentation, such as user manuals, guides, and FAQs.
9. Perform administrative tasks, such as data entry, filing, and record keeping, as needed.
10. Provide additional support to IT staff, as directed by the IT supervisor.

Job Requirements

• Demonstrates a strong faith
• Fluent in oral and written English
• Degree in Library and Information Sciences from a recognized university preferred
• Technology and Library work experience preferred
• Computer literate; familiarity with MS Office and basic understanding of network connectivity
• Good organizational skills
• Attention to detail and good problem-solving skills
• Work with students, teachers, staff, and parents in a cooperative and friendly manner