Tokopedia is looking for a Service Quality & Experience Intern!
Opportunity details
Opportunity Type
Internship, Clerkship or Placement
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Marketing & Advertising
Public Relations
E
Mathematics & Statistics
M
Psychology
Minimum Qualifications and Experience:
Final Year Student or Fresh graduate from any majors (Business, Management, Statistics, Mathematics, or Psychology is preferable)
Strong critical thinking, analytical skill, problem-solving capabilities also decision-making skills.
Great team player with the ability to work with minimal supervision also Fast-paced, independent thinker.
Good communication skills and proficient in english, both verbal and written
Superb in processing data (collection & analysis) and expert in operating excel
Good stakeholder management and demonstrated leadership abilities in projects
Job Description:
Analyze data and assist the Service Quality & Experience team also provide recommendations for operational improvements
Coordinate with different internal stakeholders to ensure close collaboration within different functions
Ensure customer complaints are attended to in a prompt manner and satisfactorily resolved.
Plan, execute, and oversee inspection and testing of handling process to customer also confirm quality conformance to specifications and quality deliverables
Propose a sustainable workflow for several key projects that can grow our metrics
Graduate Success Stories
Graduate stories
"Setiap minggu kita ada sesi refresher, dimana kita bakal open discussion, apa hal-hal yang menghambat kita dalam conduct media monitoring, dan kita bareng-bareng mencari solusi"