Executive Trainee null

Job Description

About this job

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Retail Intelligence team, responsible for delighting clients in Indonesia through delivering excellent customer experience. You'll get the opportunity to learn research methodologies and be involved in meaningful client-facing work. You'll be supported with mentoring and world-class training courses to expand your expertise and skills quickly. You'll also be enrolled in our NielsenIQ Customer Success Academy Certification.  Outstanding interns will be evaluated and identified after six months and will receive a full-time employment offer.

Responsibilities

Analytics and Insights

• Develop strong relationships with current clients / new clients with a plan to elevate NielsenIQ retail measurement experience by delivering quality actionable and quantifiable insights

Customer Service

• Working closely with the internal cross-functional teams e.g. product leadership, data science and operation teams to transform customer experience

Qualifications

A little bit about you

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of customer success individuals who specialize in FMCG industry at NielsenIQ.

Qualifications

• Fresh Graduates students are welcome to apply for the role.
• Knowledge of the Consumer Packaged Goods (CPG), research techniques and methodologies would be an advantage
• Excellent analytical, communication, presentation and problem solving skills
• An ability to work independently and in a team
• Good interpersonal skills are a must
• Fluent in spoken and written English. Additional Asian language skills is an advantage
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc.)