About
Kasual is the first modern e-commerce experience in Indonesia that combines daily wear functionally with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers than traditional retails.
Job Description
- Ensure all aspects of platform content and info are accurate and updated, for example availability of the products
- Ensure the e-commerce website and all online sales channels activated runs smoothly and report issues to relevant teams
- Monitor payment issues and ensure all orders are fulfilled in a timely manner
- Be familiar with the brand's products and sales channels to resolve enquiries and feedback
- Keep records of customers’ interactions, transactions, comments, and feedback. Compile and create reports on overall customer satisfaction
- Work closely with the marketing, product, and other teams to ensure the smooth operation of the online store, including order fulfilment and logistic arrangements
Requirements
- Final year or fresh graduate from reputable university
- Good communication skill
- Able to work under pressure
- Detail oriented and having strong interpersonal skills
- Having excellent Ms. Excel skill