It's a perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment! Together, the Customer Relations team's aim is to secure an easy buying experience, a positive shopping experience, and easy payment and after-sales fulfillment.
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Commerce
Business
Business Administration
Event Management
International Business
Management
Office Studies
Project Management
Retail & Merchandising
Marketing & Advertising
Public Relations
C
Communication
Your Assignments:
Understand the store and department action plans. Take responsibility for the department goals and know how to contribute. Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
Actively approach customers who require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations. Actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
Maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/övertag).
Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
Your profiles:
Clear and proven ability to meet and exceed customers’ expectations and thereby sell more.
Business-minded and result-driven with a customer focus.
Confident in approaching and talking to people in a proactive manner.
Enthusiastic and able to work with others in a team.
As you work in a store, you will be working in mixture of days and placed in Jawa Timur Area.